Accor Hotels tasked the Sweet&Chilli team to create engaging training scripts, videos, and supporting photography to support and empower Accor staff across MEA APAC regions. The comprehensive training content accompanied Accor’s guest experience training playbook with the aim to elevate event activations and drink-in-hand moments across key touchpoints.

Delivered a complete bar training content suite with 5 modules of 18 sessions with topics covering bar fundamentals, signature service experiences, and more. All content deliverables were delivered in a linked, digestible how-to presentation, ensuring ease of use across international markets.